At TG-Ranking.pro, customer satisfaction is at the heart of what we do. We strive to provide exceptional service and ensure your Telegram channel achieves the rankings you desire. However, we understand that circumstances may arise where you might seek a refund. Below, we outline our comprehensive refund policy to give you peace of mind when choosing our services.

1. Eligibility for Refunds

We offer a straightforward refund process for eligible customers under the following conditions:

• Non-Performance of Service: If your Telegram channel does not achieve the promised rankings within the agreed timeframe, you are eligible for a full refund.
• Service Cancellation by Us: In rare cases where we are unable to fulfill your request due to technical or operational issues, we will issue a full refund.
• Duplicate Payments: If you accidentally make duplicate payments for the same service, we will refund the duplicate amount promptly.

2. Conditions for Refund

To ensure fairness and transparency, the following conditions apply:

• You must provide evidence of non-performance, such as ranking reports or screenshots, to support your claim.
• Refund requests must be submitted within 30 days of placing your order.
• Refunds will not be granted if the rankings are achieved but do not meet your personal expectations beyond the agreed service level.
• Services delivered as promised are non-refundable.

3. Instant Refund Guarantee

We pride ourselves on offering an instant refund guarantee in case the agreed service is not delivered. Once your refund request is approved, we process refunds without unnecessary delays. Depending on your payment method, refunds may take 3–7 business days to reflect in your account.

4. How to Request a Refund

Our refund process is simple and hassle-free:

1. Contact Support: Reach out to us via the contact page or email us directly at support@tg-ranking.pro with your order details.
2. Provide Documentation: Share any necessary evidence to validate your refund request.
3. Review and Approval: Our team will review your request within 2 business days and notify you of the outcome.

5. Refund Exemptions

While we strive to maintain a customer-first approach, the following scenarios do not qualify for a refund:

• Failure to provide accurate or complete information about your Telegram channel or target keywords.
• Delays caused by external factors, such as platform updates or algorithm changes.
• Changes to your channel that disrupt our service delivery, such as suspension, removal, or modification of content.

6. Transparency and Trust

We are committed to ensuring complete transparency in our refund policy. Our goal is to build trust and maintain long-term relationships with our customers. If you have any questions or concerns, our support team is available to provide clarification.

7. Refund Process Timeline

Here’s a quick overview of the refund process timeline:

• Refund Request Submission: Immediately after you identify an issue.
• Review Period: 1–2 business days.
• Approval or Denial Notification: Sent via email with a detailed explanation.
• Refund Issuance: Within 3–7 business days after approval.

8. Contact Us

If you have any concerns or wish to initiate a refund request, feel free to get in touch:

• Email: support@tg-ranking.pro
• Contact Form
• Live Chat: Available on our website during business hours.

We value your trust in TG-Ranking.pro and are committed to delivering the best possible service. If you’re unsatisfied for any reason, rest assured that we’ll work diligently to resolve the issue or provide a refund where applicable. Your satisfaction and success remain our top priorities!